{"id":14,"date":"2024-05-07T23:25:53","date_gmt":"2024-05-07T20:25:53","guid":{"rendered":"https:\/\/nirigs.com\/?page_id=14"},"modified":"2026-03-05T19:28:09","modified_gmt":"2026-03-05T16:28:09","slug":"politique-de-remboursement-et-retours","status":"publish","type":"page","link":"https:\/\/nirigs.com\/en\/politique-de-remboursement-et-retours\/","title":{"rendered":"Politique de remboursements et de retours"},"content":{"rendered":"<p data-start=\"526\" data-end=\"753\">Chez Nirigs, nous souhaitons offrir une exp\u00e9rience d\u2019achat simple, fiable et transparente. Cette page explique clairement les conditions de <strong data-start=\"666\" data-end=\"696\">remboursement et de retour<\/strong> applicables aux produits command\u00e9s sur notre plateforme.<\/p>\n<p data-start=\"755\" data-end=\"912\">En tant qu\u2019<strong data-start=\"766\" data-end=\"798\">\u00e9picerie en ligne \u00e0 Djibouti<\/strong>, nous faisons tout notre possible pour garantir la qualit\u00e9 des produits livr\u00e9s et la satisfaction de nos clients.<\/p>\n<h2 data-start=\"919\" data-end=\"943\">1. Produits concern\u00e9s<\/h2>\n<p data-start=\"945\" data-end=\"1007\">Les conditions de retour varient selon la nature des produits.<\/p>\n<p data-start=\"1009\" data-end=\"1022\">Par exemple :<\/p>\n<ul data-start=\"1024\" data-end=\"1282\">\n<li data-start=\"1024\" data-end=\"1196\">\n<p data-start=\"1026\" data-end=\"1196\">Les <strong data-start=\"1030\" data-end=\"1070\">produits alimentaires et p\u00e9rissables<\/strong> ne peuvent g\u00e9n\u00e9ralement pas \u00eatre retourn\u00e9s. Toutefois, nous acceptons un retour si le produit est non conforme ou d\u00e9fectueux.<\/p>\n<\/li>\n<li data-start=\"1197\" data-end=\"1282\">\n<p data-start=\"1199\" data-end=\"1282\">Les <strong data-start=\"1203\" data-end=\"1232\">produits non alimentaires<\/strong> peuvent \u00eatre retourn\u00e9s sous certaines conditions.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1284\" data-end=\"1364\">Ainsi, chaque demande est examin\u00e9e afin d\u2019apporter une solution juste et rapide.<\/p>\n<h2 data-start=\"1371\" data-end=\"1397\">2. Conditions de retour<\/h2>\n<p data-start=\"1399\" data-end=\"1458\">Un retour peut \u00eatre accept\u00e9 dans les situations suivantes :<\/p>\n<ul data-start=\"1460\" data-end=\"1599\">\n<li data-start=\"1460\" data-end=\"1499\">\n<p data-start=\"1462\" data-end=\"1499\">Vous recevez <strong data-start=\"1475\" data-end=\"1499\">un produit incorrect<\/strong><\/p>\n<\/li>\n<li data-start=\"1500\" data-end=\"1548\">\n<p data-start=\"1502\" data-end=\"1548\">Le produit arrive <strong data-start=\"1520\" data-end=\"1548\">endommag\u00e9 \u00e0 la livraison<\/strong><\/p>\n<\/li>\n<li data-start=\"1549\" data-end=\"1599\">\n<p data-start=\"1551\" data-end=\"1599\">Le produit pr\u00e9sente <strong data-start=\"1571\" data-end=\"1599\">un d\u00e9faut de fabrication<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1601\" data-end=\"1781\">Dans ce cas, contactez rapidement notre service client. De plus, nous pouvons vous demander une <strong data-start=\"1697\" data-end=\"1737\">photo ou une description du probl\u00e8me<\/strong> afin de traiter votre demande efficacement.<\/p>\n<h2 data-start=\"1788\" data-end=\"1826\">3. Produits non \u00e9ligibles au retour<\/h2>\n<p data-start=\"1828\" data-end=\"1888\">Cependant, certains produits ne peuvent pas \u00eatre retourn\u00e9s :<\/p>\n<ul data-start=\"1890\" data-end=\"2108\">\n<li data-start=\"1890\" data-end=\"1935\">\n<p data-start=\"1892\" data-end=\"1935\">Produits <strong data-start=\"1901\" data-end=\"1935\">ouverts, utilis\u00e9s ou consomm\u00e9s<\/strong><\/p>\n<\/li>\n<li data-start=\"1936\" data-end=\"1989\">\n<p data-start=\"1938\" data-end=\"1989\">Produits <strong data-start=\"1947\" data-end=\"1989\">alimentaires ou d\u2019hygi\u00e8ne d\u00e9j\u00e0 ouverts<\/strong><\/p>\n<\/li>\n<li data-start=\"1990\" data-end=\"2031\">\n<p data-start=\"1992\" data-end=\"2031\">Produits <strong data-start=\"2001\" data-end=\"2031\">endommag\u00e9s apr\u00e8s r\u00e9ception<\/strong><\/p>\n<\/li>\n<li data-start=\"2032\" data-end=\"2108\">\n<p data-start=\"2034\" data-end=\"2108\">Produits <strong data-start=\"2043\" data-end=\"2085\">achet\u00e9s en promotion ou en liquidation<\/strong>, sauf en cas de d\u00e9faut<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2110\" data-end=\"2210\">Ces r\u00e8gles permettent de garantir l\u2019hygi\u00e8ne et la s\u00e9curit\u00e9 des produits vendus sur notre plateforme.<\/p>\n<h2 data-start=\"2217\" data-end=\"2249\">4. Proc\u00e9dure de remboursement<\/h2>\n<p data-start=\"2251\" data-end=\"2334\">Apr\u00e8s validation de la demande, nous proc\u00e9dons au remboursement selon la situation.<\/p>\n<p data-start=\"2336\" data-end=\"2348\">En g\u00e9n\u00e9ral :<\/p>\n<ul data-start=\"2350\" data-end=\"2488\">\n<li data-start=\"2350\" data-end=\"2425\">\n<p data-start=\"2352\" data-end=\"2425\">Nous remboursons via <strong data-start=\"2373\" data-end=\"2425\">le moyen de paiement utilis\u00e9 lors de la commande<\/strong><\/p>\n<\/li>\n<li data-start=\"2426\" data-end=\"2488\">\n<p data-start=\"2428\" data-end=\"2488\">Sinon, nous pouvons proposer <strong data-start=\"2457\" data-end=\"2488\">un remplacement ou un avoir<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2490\" data-end=\"2589\">Les d\u00e9lais de traitement peuvent varier selon la nature du probl\u00e8me et le mode de paiement utilis\u00e9.<\/p>\n<h2 data-start=\"2596\" data-end=\"2624\">5. Annulation de commande<\/h2>\n<p data-start=\"2626\" data-end=\"2702\">Vous pouvez annuler une commande <strong data-start=\"2659\" data-end=\"2701\">avant sa pr\u00e9paration ou son exp\u00e9dition<\/strong>.<\/p>\n<p data-start=\"2704\" data-end=\"2810\">En revanche, une fois la commande en cours de traitement ou d\u00e9j\u00e0 livr\u00e9e, l\u2019annulation n\u2019est plus possible.<\/p>\n<h2 data-start=\"2817\" data-end=\"2837\">6. Responsabilit\u00e9<\/h2>\n<p data-start=\"2839\" data-end=\"2935\">Nirigs agit comme <strong data-start=\"2857\" data-end=\"2934\">plateforme facilitant l\u2019acc\u00e8s aux produits et aux commer\u00e7ants partenaires<\/strong>.<\/p>\n<p data-start=\"2937\" data-end=\"3031\">Toutefois, chaque client reste responsable de l\u2019utilisation des produits apr\u00e8s leur livraison.<\/p>\n<h2 data-start=\"3038\" data-end=\"3072\">7. Modification de la politique<\/h2>\n<p data-start=\"3074\" data-end=\"3157\">Nous pouvons modifier cette politique \u00e0 tout moment afin d\u2019am\u00e9liorer notre service.<\/p>\n<p data-start=\"3159\" data-end=\"3240\">Dans ce cas, nous publierons imm\u00e9diatement la version mise \u00e0 jour sur cette page.<\/p>\n<h2 data-start=\"3247\" data-end=\"3260\">8. Contact<\/h2>\n<p data-start=\"3262\" data-end=\"3359\">Pour toute question concernant les retours ou les remboursements, contactez notre service client.<\/p>\n<p data-start=\"3361\" data-end=\"3397\">Email :<br data-start=\"3368\" data-end=\"3371\" \/><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3371\" data-end=\"3397\">customerservice@nirigs.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Chez Nirigs, nous souhaitons offrir une exp\u00e9rience d\u2019achat simple, fiable et transparente. Cette page explique clairement les conditions de remboursement<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursements et de retours - NIRIGS<\/title>\n<meta name=\"description\" content=\"Consultez la politique de remboursement et de retours de Nirigs : conditions applicables, produits concern\u00e9s et proc\u00e9dures en cas de probl\u00e8me avec une commande.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/nirigs.com\/en\/politique-de-remboursement-et-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursements et de retours - 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